Municipality Accountability

eThekwini Service Delivery Scorecard

Ward 65 — Mount Vernon / Hillary. This scorecard tracks the performance of eThekwini Municipality departments in resolving community faults. Transparency drives action — every open fault is a service delivery commitment unfulfilled.

Total Faults Tracked88All recorded faults
Open Faults24Awaiting resolution
Closed Faults64Resolved by municipality
Avg Resolution Time39.4 daysOverall closure rate: 72.7%

Service Delivery Pleasure

These departments are delivering for the community. Closure rates above 60% demonstrate commitment to resolution.

Electricity
5Open
38Closed
88.4%Closure Rate
Avg Resolution: 39.9 daysAvg Open Age: 40.9 days
Service Delivery Pleasure
Water Management
3Open
12Closed
80%Closure Rate
Avg Resolution: 21.2 daysAvg Open Age: 60 days
Service Delivery Pleasure

Service Delivery Failure

These departments are failing the community. Open faults are piling up and residents are left without basic services. The onus is on the Ward Councillor and Department Heads to intervene and deliver.

Parks Recreation
6Open
1Closed
14.3%Closure Rate
Avg Resolution: < 1 dayAvg Open Age: 92.2 days
Service Delivery Failure
Waste Water
1Open
1Closed
50%Closure Rate
Avg Resolution: < 1 dayAvg Open Age: 62.7 days
Service Delivery Failure
Cleansing Solid Waste
1Open
1Closed
50%Closure Rate
Avg Resolution: < 1 dayAvg Open Age: 96.7 days
Service Delivery Failure

All Departments

Complete breakdown of every eThekwini department's service delivery performance in Ward 65.

Electricity
5Open
38Closed
88.4%Closure Rate
Avg Resolution: 39.9 daysAvg Open Age: 40.9 days
Service Delivery Pleasure
Water Management
3Open
12Closed
80%Closure Rate
Avg Resolution: 21.2 daysAvg Open Age: 60 days
Service Delivery Pleasure
Roads
8Open
11Closed
57.9%Closure Rate
Avg Resolution: 68.4 daysAvg Open Age: 45.2 days
Service Delivery Failure
Cleansing Solid Waste
1Open
1Closed
50%Closure Rate
Avg Resolution: < 1 dayAvg Open Age: 96.7 days
Service Delivery Failure
Waste Water
1Open
1Closed
50%Closure Rate
Avg Resolution: < 1 dayAvg Open Age: 62.7 days
Service Delivery Failure
Parks Recreation
6Open
1Closed
14.3%Closure Rate
Avg Resolution: < 1 dayAvg Open Age: 92.2 days
Service Delivery Failure

Accountability Statement

This scorecard is published by Unity in Community — the Mount Vernon and Hillary Residents Association — to hold eThekwini Municipality accountable for service delivery in Ward 65.

Every fault on this board was escalated to the municipality by community volunteers. The data reflects real issues reported by real residents. The responsibility to resolve these faults lies with the Ward Councillor and the relevant eThekwini Department Heads.

Service delivery is not a favour — it is a constitutional right. When departments fail, communities suffer. This board exists so that failure cannot hide behind silence.

View Individual Faults